Occupational Health and Safety

This series brings three different instructor-led trainings, a video and video discussion guide together to allow trainers, supervisors and managers to prioritize staff physical and emotional safety and well-being while they provide services to our communities. Staff safety continues to rank as a high need for organizations that conduct home visits, especially when unannounced. These modalities are designed to validate the complexity of this work, provide demonstrations of effective strategies, and allow for discussion for tailored approaches. Staff and supervisors who conduct home visits or oversee open cases receive support intended for them as human beings providing crucial services to our communities.

Developed By

APSWI in partnership with various subject matter expertise, Curriculum Advisory Committees and Cynosure New Media Inc.

De-escalation

Instructor-led training · For staff who conduct home visits

This course will discuss practical tools to utilize in tense situations to help APS professionals keep their interactions calmer and productive as well as recognize when it’s best to leave an unsafe situation. Intended for staff who conduct home visits, participants will explore ways that they can maintain their professionalism in difficult situations and respond in ways that effectively address the underlying cause of someone escalating. Participants will leave with strategies to help diffuse conflict, which promotes their safety while improving outcomes with clients, alleged perpetrators, and collateral contacts.

Training video + video discussion guide

APS Training Video: De-escalation During a Home Visit

Addressing Burnout & Building Resilience

Instructor-led training · For APS line staff

Addressing the unique stressors faced by Adult Protective Service line staff, this course examines the factors impacting worker engagement and wellbeing. It differentiates burnout from related workplace challenges like secondary traumatic stress, empathic distress, and moral distress. It provides line staff with strategies to strengthen resilience and improve overall wellbeing.

Instructor-led training · For APS leaders

Designed for APS leaders, this course addresses the wellbeing of Adult Protective Services employees by examining their unique workplace stressors and distinguishing burnout from secondary traumatic stress, empathic distress, and moral distress. It offers practical methods for mitigating burnout among staff while providing strategies to build long-term resilience and engagement across teams.

APSWI de-escalation video
Format

Curriculum, Guide, Video

Program

APSWI

Audience

Adult Protective Services agencies, Child Welfare agencies, Community-Based Organizations, Public Health agencies

Topics

Cultural Responsiveness, Diversity, Equity, Inclusion, Peer Support/Recovery, Practice-Based Learning, Recruitment and Retention

Date Updated

October 2026

  • CE Credit

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