California APS Standards for Consistency in Determining Findings

This blending training consists of a foundational eLearning to provide a review of the Consistency in Determining Findings Protocol and apply it briefly to case studies. The instructor-led training is packed with opportunities to build upon the foundations gained from the eLearning and includes a transfer of learning packet with a worksheet and template to use in real casework. Used together, staff are able to implement critical thinking and frameworks to create consistency in determining case findings throughout the state. This course is intended for all levels of APS staff including, not limited to: line workers, supervisors, managers, quality assurance and program support specialists.

Developed By

APSWI in collaboration with subject matter experts, PSOC workgroup, and Academy Evaluation Team.

Training & Resources

90-min self-paced eLearning 

In this 90-minute eLearning course, participants will use the CA APS Standards for Consistency in Determining Findings Protocol, which consists of the Guiding Principles and the Matrix, and apply the protocol to case studies. The Guiding Principles and the Matrix make the decision-making process in determining findings easier, enhance effectiveness, and reduce the stress often associated with determining findings. This training will provide clarity on what information to gather during an investigation, what is and what is not important in evaluating the information, and guidance in interpreting the information.

Instructor-led training · Builds on the eLearning

In this hands-on and engaging enrichment training, participants receive the opportunity to build upon the foundations learned from the eLearning and practice determining findings to create consistency throughout the state. This training is packed with scenarios to help participants work through the California APS Standards for Consistency in Determining Findings Matrix and better understand the findings standards set forth in the Guiding Principles for Consistency in Determining Findings. This skill building training utilizes peer review, as well as individual critical thinking, in order to develop confidence in APS professionals when making a determination.

Research report · Academy Evaluation Team, June 2022

Examines how APS case findings changed after Consistency in Case Findings training in five Southern California counties. Inconclusive findings dropped from 54% to 48%, and participants’ scenario test scores rose from 50% to 58%.

Slide on finding standards: Confirmed (evidence supports all elements), Inconclusive (some), Unfounded (refutes them).
Format

Curriculum, eLearning, Job Aid, Report, Worksheet

Program

APSWI

Audience

Adult Protective Services agencies

Topics

Evaluation & Continuous Improvement, Implementation & Change Management, Practice-Based Learning

Date Updated

October 2026

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