Advanced CWS/CMS for System Administrators, Help Desk, and Trainers – Part 1

Level: Advanced

Credits: 3

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

• Introduce and explore the practical use of CWS/CMS Resource Management application.
• Increase knowledge of the CWS process
• Learn to manage Staff, Unit and Caseload resources.

Topics Include:

• Resource Management
• Explore CWS/CMS organizational hierarchy
• Create and Manage Staff Resources
• Work with Assignment Units and Caseloads
• Manage Caseload Reassignment and Case Transfers
• Learn Related Organizational Resources (Education Provider, Attorney)