Advanced CWS/CMS for System Administrators, Help Desk and Trainers – Part 2

Level: Advanced

Credits: 3

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

Learn the language of Referral and Case and how it applies to the use of CWS/CMS.
Troubleshooting topics will be identified and appropriate solutions will be discussed.
Learn to use CWS/CMS tools to evaluate Cases and Referrals and to identify and troubleshoot common issues that occur in Client Services application.

Topics Include:

• Troubleshoot common issues in Client Services application
  • The Client Abstract
  • Referral Management Closure
  • Case Plan
  • Client Notebooks
  • Case Closure
• Referral and Case Review
• Manage and Merge Records
• AFCAR and NYTD fields
• Non-CWD cases (Probation)