Enhancing Worker Safety: Defusing Hostility and Violence

Level: Advanced Practice: Line Worker

Credits: 6

Intended Audience: Lineworkers interested in learning techniques to predict/reduce the risk of dangerous behavior in the workplace

Intended Objectives:

• Conduct assessments for the potential of violent behavior
• Identify techniques for reducing dangerous behavior
• Examine contemporary research and field tested professional practices for reducing violent behavior

Topics Include:

• Risk assessment – techniques for early detection of violence
• How to avoid exacerbating an emotionally charged interactions
• How to channel or defuse hostile behaviors
• Dealing with Mentally ill or substance abusing clients
• The aftermath of trauma – stages of recovery

CalSWEC Competencies Addressed:

6.4 Student demonstrates skill in interviewing children and adolescents for assessments, interventions and forensic purposes

7.2 Student recognizes potential for violence, suicide, and other potentially harmful behaviors